Our Company Profile
A Reputation for the Quality of Our Work
In the highly competitive Mental Health/EAP field, service providers often promise to deliver everything under the sun. But then, when you need them most, during a crisis or for a special request, they can't deliver in a timely or professional manner.
Source Line has built its reputation as an ethical organization by delivering on its promises and responding immediately to client organization emergencies.
Dedicated To Your Company and Your Employees' Unique Needs
By dedicating one or two Consultant Counsellors to your organization and employees, Source Line learns about the unique culture of your organization. This more intimate workplace knowledge helps us to better understand the problems employees and their families can experience at work and home. Our personal and open relationships with key employees, organization and/or union contacts, means we can respond quickly and knowledgeably to anticipate, solve and prevent employee-based problems. Familiarity with the counsellor consultant demystifies and de-stigmatizes counselling.
Other services and programs such as our Workshops, On-site Counselling Services, Organization Consultations and Workplace Wellness Committees are some of the ways we tailor our services to meet employee, union and organizational needs.
A Proactive Approach Based on "Wellness"
Source Line believes in a "Wellness" model of individual and organizational functioning. By "wellness" we mean more than assisting people with personal problems such as alcohol and drugs, difficulties with their partners or children, finances, or getting along with their fellow workers. We also mean more than contributing to the speed, productivity, efficiency and profitability of globally competitive workplaces.
Because problems at work can interfere with one's home-life and vice versa, Source Line assists companies and employees live work life balance. We heighten awareness of the general mental health of the workplace and issues arising from ongoing change. We know that this knowledge can help create more respectful and creative workplaces reducing absenteeism, accidents and interpersonal conflict. This improves employee morale and retention rates and consequently the organization's profits.
For Source Line, "Wellness" begins with the understanding that work connects us to others, gives meaning to our lives and helps us sustain our families and communities. We all need workplaces that give attention to the needs of our bodies, minds and spirits and that recognize that the increasing demands of home and work have become increasingly complex.
The Right Program is an Integrated Program
Not all Mental Health/Employee Assistance services are the same. The best programs deliver 10 times more value than the worst (Collins, 2001). The best way to get the most return (ROI) for your organization's investment is to ensure that your Mental Health/EAP is integrated into the entire organization. This integration means consultations on workplace policies and procedures, on topics such as absenteeism, alcohol or other drug use, violence and work-life balance. A Workplace Wellness Committee is often key to this process. The service often becomes a problem solving tool for union representatives, managers and supervisors around employee-related issues.
A program that really improves the quality of work life by being integrated into all aspects of the organization can make a huge difference. Companies that reduce Mental Health programs to save money often waste more than they save in other related costs such as absenteeism, grievances, short-term disability "STD" and long-term disability "LTD" costs, lost employee creativity and general organizational malaise. Ignoring preventative initiatives always ends up costing more!
In the 21st century the hidden disability costs of employee mental health problems are increasing from a STD and LTD perspective. More significantly, they rob the employee and the company depriving both of the value of a person's creativity.
Source Line has developed its reputation for providing high quality, proactive, integrated, mental health services based on ethical and candid relationships with client organizations' employees, unions and management.
Our philosophy and services will not be for every organization. We work best with companies who have considered why they want a program and who understand they can increase profits by improving the quality of their employee's work life and providing them preventative mental health services.
We invite you to request a reference from one of the satisfied companies and/or unions we work with.
